This really is sounding very degrading as far as I am concerned,I hate it, I loathe it and really WTF, I need to rant it out here.....please allow me to.
My customer called me this morning saying this," Hey Eugene, I cannot purchase anymore toners from you already, cos my Alor Star PIC said your product got problem" Patiently I said to her," Can you let me have her number and let me to talk her instead"
Rudely she said," No need to talk her lah, I have talked her and she would not want to listen already" again keeping my composure i said," I think it is my responsibility to iron it out with her,may be I can explain to her and more so,I also need to know what's wrong with my product"
She said no need and she hanged up.................................after lunch,I called her again because I was determined to talk to her colleague from Alor Star who claimed that my product was no good.
I said," Miss XXX, please give me her number and let me apologize to her and to find out what's wrong,ok?" she got a bit angry,she shot back," I said no need already,she would not want to listen" now I am a bit adamant and angry (I don't care already) i said, "May be I can solve the problem and who knows may be she likes my voice" I pretended to be joking
She was not so friendly at this juncture, " I said no need means no need" and I said," Ok lah,let it be"
I am not saying I am the world's greatest salesman or having the uncanny convincing power but I do believe in myself that I can solve that problem with apology and sincerity and WTF she was not giving the chance to talk to her colleague...........................
Thanks for listening and I only took me 4 minutes odd to finish this rant
P/S : WTF.......Try Me