This really is sounding very degrading as far as I am concerned,I hate it, I loathe it and really WTF, I need to rant it out here.....please allow me to.
My customer called me this morning saying this," Hey Eugene, I cannot purchase anymore toners from you already, cos my Alor Star PIC said your product got problem" Patiently I said to her," Can you let me have her number and let me to talk her instead"
Rudely she said," No need to talk her lah, I have talked her and she would not want to listen already" again keeping my composure i said," I think it is my responsibility to iron it out with her,may be I can explain to her and more so,I also need to know what's wrong with my product"
She said no need and she hanged up.................................after lunch,I called her again because I was determined to talk to her colleague from Alor Star who claimed that my product was no good.
I said," Miss XXX, please give me her number and let me apologize to her and to find out what's wrong,ok?" she got a bit angry,she shot back," I said no need already,she would not want to listen" now I am a bit adamant and angry (I don't care already) i said, "May be I can solve the problem and who knows may be she likes my voice" I pretended to be joking
She was not so friendly at this juncture, " I said no need means no need" and I said," Ok lah,let it be"
I am not saying I am the world's greatest salesman or having the uncanny convincing power but I do believe in myself that I can solve that problem with apology and sincerity and WTF she was not giving the chance to talk to her colleague...........................
Thanks for listening and I only took me 4 minutes odd to finish this rant
P/S : WTF.......Try Me
let it be la bro... maybe if she would tell you the problem, you may solved it.. but too bad, she is trying to get it solved on her own.. cool down bro!
ReplyDeleteHi Eugene, from what you wrote, I think your customer was just giving a lousy excuse. You're a professional businessman but unfortunately this customer of yours is not professional enough. Being in business myself for more than 10 years, I can understand how you feel. I believe in good customer service but I definitely don't believe that Customer is Always Right!!!
ReplyDeleteI think she's the one that doesn't want to purchase from you anymore.
ReplyDeleteThat's absolutely an excuse for not purchasing your products anymore. Lost the old one, am sure more new ones are on the way :D
ReplyDeleteHappens with the best of us...so let it be. I am into customer relationship management and I know how it is to have customers like that. Like Yuin Ting said above, it might just be her lousy excuse. It's just another day... :)
ReplyDeleteyou did the right (professional) thing to enquire the reason why the PIC said your product is not good & perhaps you can help that person rectify the problem.
ReplyDeleteif i want toner, i'll come look for you, ok?
;)
It's a dog-eats-dog world out there... Business is like that lah... Life goes on.
ReplyDeleteSuch a lame excuse .... There's no point of keeping good service with her.
ReplyDeleteBut sometimes we need feedback to improve ourselves, eh?
When someone don't want to purchase from you, alot of alasan they give rite...cool down bro!
ReplyDeleteHey man, dont let it get to you. Find the office number and ask from there, hahaha :D
ReplyDeleteMaybe they got some other contract elsewhere.. cronies ke.. or what.. never mind.. toong kah no more go sai kah.. all the best to your biz!
ReplyDeleteLet me be la Eugene. I think she's just using that as an excuse. At least you're professional and honest unlike her
ReplyDeleteEugene, forget it, you have tried your best. Remember, sky see what people do. Take heart.
ReplyDeleteyou sell printer toner? hmmm maybe something fishy happen, who knows . . . :(
ReplyDelete