Suddenly i felt so tired, suddenly i felt so helpless and suddenly i thought why should this happen........but i am still thankful that i have the wisdom to solve these problems.
Received a call from a customer (a big one) telling me that she could not support me anymore, and another call from another customer telling me that she had to cancel the order, a double blow straight to my face, but i am still thankful that i kept my cool, retreated a bit to look for solution.
I made sure that i made no excuses to defend myself, i only wanted to make amend that i was sorry for putting them (my customers)in some kind of trouble. I told them that i would look into the whole issue and come out with the most acceptable solution for them and not for me.
I began to put myself in their shoes, i began to feel for them. i began to experience the trouble that they had to go through when my products gave them the trouble. I asked myself, what kind of solutions i would accept from my supplier, if i were to be in their shoes that can make me feel good and keep supporting him.
After much thought, i made a call to my customer, i begin to say "i am sorry" and i can identify with the malaise, and i told them that i would personally attend to them with some concrete solutions. They sensed my sincerity and they were willing to help me to look for a way out, for that i am thankful again.
P/S : Excuses wount take you far but sincerity will