As i shared in my previous post dated 28/7/09, how i nearly lost a customer but today i am happy because i managed to clinch it back.
Just came back from visiting that particular customer with my technician, first thing i did was to wear a big smile or my face, second thing i did was to apologize again, third thing i did was to tell her i appreciate her support and appreciate if i could continue the business and i am thankful to her for just that.
It was no mojo or any magic spell i cast upon her, it was only i was wrong, rectified it and got on with the business.
Lastly, thank God for the mercy.
Note : If you have prayed for me, thank you. If you have not, i will need it next time
P/S : Sometimes it's good to make ourselves smaller