Let you know a little bit more about myself, you see i have this uncanny way of haggling and negotiating untill i could get something of which many would hava given up trying...i am not a sucker for cheap frills nor am i miser, i just feel that if i could get a little more by speaking a little, prostesting a little, complimenting others a little, pressuring others a little and why not.
Just last year,my wife subscribed to the Broadband service from Maxis of which she was required to be contracted for one year service, any termination of service before the expiry date of the contract would result in a penalty fees which they beautifully term as "handling fees" of RM200.
To be frank, after not so long using the said service, both my wife and i were utterly dismayed by the slow internet connection provided, so half way through, we decided to call it off and wanting to terminate the line for good, that's when the battle began.
We went to Maxis office, we were told there was no way the handling fees of RM200 could be waived, i demanded to speak to the higher rung personal, was given the same answer. Just when my wife was feeling distraught and deranged with the whole running around and not getting the result, she was ready to give up the fight and to pay the RM200.
So i took this mission upon myself, i called the toll-free HQ, spoke to the person in charge, i asked the girl, can she make decision on this issue, if she cant then i would not want to elaborate and demanded that i'd speak to the person concerned, but seriously up to this point, it was still to no avail, and i decided to my last resort before i'd give up.
I wrote an email up to the highest rung possible and defended my decision in terminating my line, and telling them how faitful we have been their customer and this is not the way that we should be treated by slapping us with a RM 200 fees for the service not up to the mark.
Like i said, you fight a little, protest a little, sweet talk a little, complement others a little, the chances are you stand to win the fight, so in this case i emerged a victor not the vanquished. So for the RM200 saved, i would go and buy myself a fancy necklace i've long wanted.
P/S : It is not over till it's over and done with,, keep trying